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COMFORT MEDICAL LLC Comfort Medical’s Notice of Privacy Practices NOTICE OF PRIVACY PRACTICES This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. For any privacy concerns, please email us at privacyofficer@comfortmedical.com
When it comes to your health information, you have certain rights.This section explains your rights and some of our responsibilities to help you. Your RightsGet an electronic or paper copy of your medical record
Ask us to correct your medical record
Request confidential communications
Ask us to limit what we use or share
Get a list of those with whom we’ve shared information
Get a copy of this Notice of Privacy Practices
Choose someone to act for you
File a complaint if you feel your rights are violated
Your choicesFor certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:
In these cases we never share your information unless you give us written permission:
In the case of fundraising:
Our uses and disclosuresHow do we typically use or share your health information? We typically use or share your health information in the following ways. For treatment
Run our organization
Bill for your services
How else do we use or share your health information?We are allowed, and sometimes required, to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. Help with public health and safety issues We can share health information about you for certain situations such as:
Comply with the law We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. Address workers’ compensation, law enforcement, and other government requests We can use or share health information about you:
Respond to lawsuits and legal actions
Our Responsibilities
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html. Notice of Non-DiscriminationComfort Medical does not discriminate against any person on the basis of race, color, national origin, sex, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy, contact our Customer Service Manager. The effective date of this notice is October 1, 2021. We may change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, at our physical office, and on our web site. PRIVACY NOTICE General In the course of its business, Comfort Medical, LLC (“Comfort Medical” or “us”), a U.S. based corporation, is collecting and using personal information. This Privacy Notice covers personal information about Comfort Medical’s customers, partners, healthcare professionals, end-users, persons acting on behalf of any of the previous, and other persons that engage with Comfort Medical (“Consumer” or “you”). By interacting with Comfort Medical through our employees, websites, mobile applications, social platforms, products, and services, you consent to the use of your information that is collected or submitted as described in this privacy notice. Comfort Medical’s Privacy Notice applies to this collection and use of personal information in general, but Comfort Medical may provide specific privacy notices for certain collection and use of personal information. By clicking the topics below you will find more information about the different aspects of Comfort Medical’s handling of personal information:
What information may be collected? Comfort Medical may collect the following types of information from different sources:
How is the information collected? Comfort Medical may collect information about you from different sources, such as:
What is the information collected for? Comfort Medical is processing personal information for a variety of purposes, depending on the nature of the relationship we have with you. For illustration see the following examples:
In case you wish to request our provision of services, products, newsletters and other materials we need certain personal information to handle your request. You are not obligated to provide the information, but we cannot handle your request if you choose not to provide your information to us. Comfort Medical protects your personal information and will only allow it to be used for the mentioned purposes. Comfort Medical will not sell your personal information to third parties or in similar ways send it to third parties for their exploitation. Comfort Medical does not make use of automated decision-making, such as profiling, that will affect you as a person. Who is handling the information? The recipients of your personal information are the Comfort Medical employees responsible for handling the information for the specific purpose in question. All personal information is handled on a need to know basis only. In some cases, the information is stored or handled by third party processors that assist Comfort Medical with a specific service, such as hosting and IT service providers and logistics firms (in case they need your information to distribute products or other materials to you). The third-party processors will only process the information in accordance with Comfort Medical’s instructions and for Comfort Medical’s purposes. They will not share the information with others, and they will delete the information when their tasks are completed. If public authorities request access to your information, we make a legal assessment of the request, and if applicable law requires us to disclose the information, we will comply with the request. You will be notified in accordance with applicable law in the event of any such disclosure of your information. In some places on our websites, mobile applications, and social platforms, you will find public forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal data about you could be shared with the successor business. How long is the information being stored? Comfort Medical stores information as long as it is relevant for the purpose(s) it is being used for, unless applicable law requires us to retain it for a longer period of time. For illustration see the following examples:
How is transfer of information handled securely? Comfort Medical and its hosting providers maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. Comfort Medical has adopted binding corporate rules pursuant to article 47 of GDPR to safeguard personal information within the Coloplast group, and we also apply other legal frameworks, such as the standard data protection clauses adopted by the EU Commission or EU-US Privacy Shield, when required in our collaboration with third party processors. How to update your personal information? Comfort Medical takes reasonable steps to keep your personal information accurate and complete. You can access or update some of your personal information in the following ways:
What choices do you have?Uninstall a Comfort Medical Mobile Application You can stop all further collection of information by a Comfort Medical mobile application by uninstalling the mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network. If you do not wish to receive promotional e-mails from us, call, email or write us to opt-out. Please refer to the How to contact us section below. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. It may take up to ten days to process your request. This opt-out does not apply to operational email, such as surveys, and what is required or permitted under law, such as recall notices. Postal Mail If you do not wish to receive promotional material vis postal mail, call, email or write us to opt-out. Please refer to the How to contact us section below. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks. This opt-out does not apply to operational communications, such as product deliveries, and what is required or permitted under law, such as recall notices. Telephone If you do not wish to receive promotional telephone calls, call, email or write us to opt-out. Please refer to the How to contact us section below. It may take up to ten days to process your request. Text We may send text messages you have consented to receive. You can cancel text messages at any time by texting “STOP”. After you send “STOP” we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text “HELP”. After you send “HELP” we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply. It may take up to 30 days to process your request. Do Not Track Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals. How do we protect your information? We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information, such as a health or medical information, we use industry standard methods to protect that information. This website has security measures in place to protect against the loss, misuse, and alteration of the information under our control. If you have any questions or comments about this notice, the ways in which Comfort Medical collects and uses your information, your rights and choices regarding such use, please do not hesitate to contact us at: Phone: (800) 700-4246
Changes to this privacy notice Comfort Medical reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website, www.comfortmedical.com, and update the notice’s effective date. Your continued use of our website, mobile applications, products, and services following the posting of changes constitutes your acceptance of such changes.
Effective date: January 9, 2021
RETURN POLICYIf, for any reason, you are not completely satisfied with your order, you may exchange or return products within thirty (30) calendar days of the date your supplies shipped according to the policy below: All returns and exchanges must have a Return Authorization (RA) number. Obtain an RA number by calling customer service at 1-800-700-4246. If we shipped wrong or defective item(s), we will exchange the item(s) for the proper one(s) provided the exchange is requested within thirty (30) calendar days of the shipment date. All products and packaging must be returned in the condition in which they were received in order for Comfort Medical to process refunds. Any product(s) showing signs of wear will not be accepted for exchange or return. A return of core products (i.e., catheters or pouches/wafers) must include all accessory products shipped with the order to qualify for a refund. Items sold as a closed-kit system must be returned with all components of the kit to qualify for a refund. If Medicare or your insurance company paid for the order, and your return qualifies for a refund, we will issue the payer a credit refund. Comfort Medical will only credit a customer’s account if any portion of the remaining balance (after insurance payment) was paid by the customer.
WEATHER EMERGENCIESIn case of any weather emergencies that may affect the ability of Comfort Medical to operate safely, our offices may close for one (1) or more days. When we have an impending weather emergency that may affect our ability to provide your shipment, we try to expedite the shipment of your order prior to the weather emergency. If you relocate either temporarily or permanently because of a weather emergency, please provide us with your new address as soon as possible so that we may ship your product to the correct location. If our offices are closed due to a weather emergency, we will transfer the main telephone numbers to a call center outside of the immediate geographic area. Customers may leave a message that will be retrieved by our staff. Once the weather emergency has passed, Comfort will re-open and resume normal operations. We will follow up on all voice messages left for us and ship your supplies as soon as delivery services are operational in our area. For customers residing in the state of Florida additional resources can be found at FloridaDisaster.org, including the special needs registry Special Needs Registry|Home. For technical support please contact the Florida Special Needs Registry Help Desk at SNR@FLHealth.gov. You can also reach out to your Local Emergency Management Agency for assistance.
WARRANTIESWe partner with all major manufacturers and honor their warranties. We will replace free of charge, any Medicare and Medicaid covered equipment that is under warranty. If you receive any defective products, please call us at 1-800-700-4246.
CUSTOMER RIGHTS
CUSTOMER RESPONSIBILITIES
CUSTOMER SATISFACTION POLICYIf you have any questions or concerns about the products or services provided to you by Comfort Medical, you may express these concerns by e-mail, telephone, or in writing. Direct your call or letter to our Customer Service Manager. You will receive a response to the extent possible at the time of your complaint when received via telephone. If we are not able to respond to you verbally at the time reported, or your complaint is in writing, your complaint will be responded to in a reasonable amount of time after receipt of the complaint. In addition to the complaint procedures listed above, if you do not receive satisfactory resolution from us, you can contact our accrediting organization, ACHC, at 1-919-785-1214, or toll-free at 855-937-2242. If you are a Medicare beneficiary, you can contact Medicare at 1-800-633-4227. Our mission is to provide superior customer service to you. Medicaid fraud means an intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to himself/herself. It includes any act that constitutes fraud under applicable federal or state law as it relates to Medicaid. The Office of the Inspector General at the Agency for Health Care Administration accepts complaints regarding suspected fraud and abuse in the Florida Medicaid system. To report suspected Medicaid fraud, please call toll-free at 1-866-966-7226 or on the agency website at: https://ahca.myflorida.com/Executive/Inspector_General/index.shtml To report abuse, neglect, or exploitation of a disabled adult or an elderly person, please call toll-free 1-800-962-2873.
MEDICARE STANDARDSThe products and/or services provided to you by Comfort Medical are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business, professional, and operational matters (e.g., honoring warranties and hours of operation). The full text of these standards can be obtained at: https://www.cms.gov/Research-Statistics-Data-and-Systems/Monitoring-Programs/Medicare-FFS-Compliance-Programs/Downloads/Final-DMEPOS-Quality-Standards-Eff-01-09-2018.pdf Upon request we will furnish you a written copy of the standards. |